DPDP Compliance Standard

Data Privacy Policy

Comprehensive disclosure of how personal information is collected, processed, and safeguarded across the CoverMantra lending marketplace.

Effective: Sept 24, 2025•Version: 1.0•CIN: U46109DL2024PTC438732
01

Overview & Applicability

This Privacy Policy explains how CoverMantra Services Private Limited collects, utilizes, stores, and transfers personal information through our website and mobile application. By accessing our services, you consent to the data collection and processing practices described herein in accordance with the Digital Personal Data Protection Act, 2023.

02

Services & Data Processing Workflows

Credit Score Matching

Name, PAN, and DOB are utilized for soft bureau inquiry. Bureau files are never sold or shared with non-lender third parties.

Loan Underwriting Forwarding

KYC, income statements, and bank proofs are encrypted and routed only to the specific RBI-registered lender chosen by the borrower.

03

Cookies & Session Security

We use secure session cookies to identify authenticated sessions, prevent cross-site request forgery (CSRF), and maintain application preferences. Non-essential tracking cookies can be disabled directly through browser settings without locking out account features.

04

Borrower Rights Under DPDP Act

  • Right to access a summary of personal data processed by the platform.
  • Right to correction and updating of inaccurate demographic or contact details.
  • Right to withdraw electronic consent and request account data erasure.
Section 07: Statutory Grievance Redressal

Grievance Officer Information

In compliance with the Information Technology Rules, 2021 and DPDP guidelines:

Officer Name
Nisha
Grievance & Privacy Officer
Helpline Support
+91 70825 54054
Secondary: 9996327316
Official Email
info@covermantra.in
SLA Resolution Window: Within 48 Hours
Registered Entity:
CoverMantra Services Private Limited
CIN: U46109DL2024PTC438732
Anti-Phishing Notice:
CoverMantra never requests bank passwords, OTPs, or advance fees.
Consumer Guarantee:
100% free loan matching platform. No borrower charge.