RBI Mandated Escalation Desk
Lending Partner Grievance Redressal
In compliance with the Reserve Bank of India’s Digital Lending Guidelines (2022), here are the direct contact coordinates for the designated Nodal Grievance Redressal Officers across our partnered financial institutions.
Direct Nodal Contacts•Zero Upfront Consumer Fees•Official Regulatory Roster
Money View
Whizdm Innovations Pvt Ltd
Nodal Grievance Officer
Rishov Bhattacharjee
Registered Office
17/1, 1st and 2nd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103
Working Hours
9:00 AM - 6:00 PM (Mon - Fri, excluding public holidays)
FDPL Finance (FatakPay)
FDPL Finance Private Limited
Nodal Grievance Officer
Ms. Vaishnavi Batulkar
Registered Office
Office Number 623, 6th floor, B-Wing, Chintamani Plaza, Andheri Kurla Road, Near Western Express Metro, Mumbai - 400099
Working Hours
9:00 AM - 6:00 PM (Mon - Fri, excluding public holidays)
Vivifi India Finance
Vivifi India Finance Pvt Ltd (FlexSalary)
Nodal Grievance Officer
Prakash Rajan
Registered Office
Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad – 500008
Working Hours
10:00 AM - 7:00 PM (Mon - Sat, excluding public holidays)
Zype
Rootpept Technology Private Limited
Nodal Grievance Officer
Mr. Jayanta Borah
Registered Office
Zype, 5th Floor, Enzyme Anthurium, IBLUR Junction, Outer Ring Road, Bellandur, Bangalore - 560103
Working Hours
9:00 AM - 6:00 PM (Mon - Sat)
Credify (Creditt+)
Creditt Technology Private Limited
Nodal Grievance Officer
Mr. Devansh Gala
Registered Office
39, Iscon Greens Society, Near Lal Gebi Ashram, Bopal-Ghuma Road, Ghuma, Ahmedabad - 380058
Working Hours
10:00 AM – 7:00 PM (Mon – Sat, excluding public holidays)
CoverMantra Principal Grievance Officer
Need Further Escalation?
If your dispute with a lender remains unresolved or if you experience issues with platform behavior, you can directly escalate to CoverMantra’s Principal Grievance Officer:
Principal Officer
Nisha
CoverMantra Services Pvt. Ltd.
Registered Corporate Entity:
CoverMantra Services Private Limited
CIN: U46109DL2024PTC438732
CoverMantra Services Private Limited
CIN: U46109DL2024PTC438732
RBI Lending Regulations:
Direct digital disbursals only into borrower accounts. No cash collection agents.
Direct digital disbursals only into borrower accounts. No cash collection agents.
Zero Consumer Fee:
CoverMantra never charges consumers for grievance redressal or dispute resolution.
CoverMantra never charges consumers for grievance redressal or dispute resolution.